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VI.NET's instant 24/7 support has enabled us to provide the best service to our customers with 99.99% uptime being key. We have been a customer with VI for over seven years and have always been treated quickly and efficiently, which has been the reason for our long relationship with them and their helpful support staff.

Nick Kernick, Managing Director

Sales Department

  • Phone: call free on 0800 0 517 417
  • Or international on +44 (0) 207 952 2830
  • Fax: +44 (0) 845 270 5570
  • Email us at: sales@vi.net

Our sales department is open from 9am to 5.30pm.

Billing Department

  • Phone: +44 (0) 207 952 2831
  • Fax: +44 (0) 845 270 5570
  • Email: accounts@vi.net

Our billing department is open from 9am to 5.30pm.

Technical Support

Our technical support department is open 24/7/365.

Partners

  • Phone: call on free on 0800 0 517 417
  • Or international on +44 (0) 207 952 2830
  • Fax: +44 (0) 845 270 5570
  • Email us at: partners@vi.net

United Kingdom Address

2nd Floor, Old Truman Brewery
91 - 95 Brick Lane
London
E1 6QL

We will to respond to all points of contact within 24 hours and aim to resolve any issues you have within 7 business days.

Complaints and appeal procedures

If for any reason, we are not meeting your expectations, please do not hesitate to contact us at “support@vi.net”. Your requests will be processed within 7 business days.

Abuse contact

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at “abuse@uk2group.com ” with as much detail about the abuse. We will investigate your complaint immediately.