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VI-tal Support

Providing excellent service and support for our customers is not just important - it's vital

easyBus is the leading airport transfer service to/from London airports reaching tens of thousands of people each day from all over the World and the site is growing fast. As demand for our service grows we wanted to offer the fastest booking experience to compliment our cheapest fares. Time is money for our customers, so a quick loading site, in Sydney, Madrid, in Warsaw or wherever in the World bookers are from, means easyBus customers stay online, and for a shorter period, saving their own time which equates to money in their pocket. VI.Net, and their credibility matched what easyBus was looking for in a hosting brand and the early results are fantastic having seen site load times, as measured by industry tools, decrease by two thirds. We hope this improvement in performance will translate into happier customers and repeat custom for easyBus.

Derek Wilson, Head of Marketing

Virtual Internet's VI-tal Support Promise

At VI we believe that providing excellent service and support for our customers is not just important - it's vital. We've made it central to everything we do, and every service we provide.

It's about people and relationships

VI-tal Support is provided by living, breathing VI People, not machines, and comes as standard for every product, every service and every VI customer.

To find out more about Virtual Internet and its committed team, visit our Facebook page.

Dedication to Service

Our dedication to outstanding customer service goes far beyond our contact centre, but we like to get the basics right too. When you call us, you'll speak to a prefessional support desk with a technical account manager who knows your account, and engineers with the knowledge to answer your questions or get working to fix your problem straight away. Your call won't be answered by a recorded message and you won't have to navigate a call handling system.

What VI-tal Support mean to you:

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