Virtual Internet managed hosting looks after the server hardware and software maintenance on the customer's behalf including patching and updates, monitoring and performance. Managed web hosting services deliver expert technical resource to address supported issues that may arise, update applications, do the necessary security patching and monitor a customer's servers to ensure it is always up.
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Standard support includes the set up and configuration of your server as well as the initial configuration of standard monitoring services for your server. Access to 1 st line support is available 24 hours a day and is on hand to offer support should your server require assistance.
Advanced Support is our entry level Managed support service designed for those who either don’t have experience in managing servers or who would like to offload server tasks and work loads to our engineers. It includes set up and configuration of your server and a direct access to 3 rd line server experts when you need them, offering help from installing software, configuring security, troubleshooting and getting the best from your Dedicated Server.
Proactive Support puts your server in the hands of our engineers. We configure, monitor, update and proactively manage your server and operating system on your behalf. In the event that the server encounters an issue our engineers are alerted and proactively investigate and rectify the situation without your intervention. Our highly trained and certified engineers configure and manage your dedicated server to ensure that your websites and applications run at optimal performance and security.
|Service||Standard: SSLA||Acvanced: ASLA||Proactive: PSLA|
|Scope of Support||P-P-P*||Everything excluding application||Everything excluding application|
|09.00 – 17.30 Support|
|Server Set up and configuration||£100|
|Hours of additional support*||0||4hrs||2hrs|
|24 Hrs Monitoring (upon customer request)**||HTTP+2 events||13 events||Unlimited events|
|Alerts notifications||Proactive: to our team|
|Dedicated Account Manager|
|Direct access to 3rd line experts|
|Server admin & Troubleshooting||On Request|
|Mode of support ***||Reactive||Reactive||Reactive|
|Monthly cost||Included as standard||£150/month||£250/month|
Virtual Internet have advanced monitoring systems to keep both our engineers and you alerted to warnings and system failures on your server(s), as well as overall and continual performance & health of your hosted environments. Should any component being monitored stop working on your Server(s), you will be alerted allowing you to act on any hardware or Operating System related issues. If you choose a proactive support option, our engineers will handle the alerts and rectify them on your behalf.
These are provided in the following ways:
The monitoring of any services running on your servers, such as web, ftp, SQL are performed continually and in the event that a particular service should stop, SMS and email notifications are sent out by the VI monitoring systems alerting you and VI engineers. This allows for quick resolution of incidents and effective service continuity.Examples of services which can be monitored are: