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Support

Support Centre

Virtual Internet aims to provide the best in support services to all of its clients, making their experience as straight forward as possible. We have well staffed customer service departments dedicated to helping clients with their problems and questions. In addition, our trained technical support teams work around the clock to maintain client web sites, servers and the VI network infrastructure.

 

CONTACT SUPPORT

Virtual Internet operates a 24/7 Support service.

For support please call 0207 854 6695 where you will be connected directly to a server engineer to assist with any query you may need resolving.

Alternatively, you can email support: servers@vi.net

 

ONLINE SUPPORT - KNOWLEDGE BASE

A lot of our frequently asked support questions can be answered through our online knowledge base which can be accessed here - Give it a try. http://Kb.vi.net

 

CONTROL PANEL

VI Control Panel v3 comes as standard with all our Dedicated & Managed Services:

- securely log-in from any browser
- Remotely Reboot your server when required
- Manage domain DNS and MX records
- Manage your databases
- Edit your passwords
- Set-up and manage your email forwardings and POP boxes
- News - latest VI announcements and industry news
- View your Bandwidth usage, site statistics and log files

Control Panel v3 makes hosting simple. We are continously adding new features to save you time and make it even easier to manage VI hosting solutions.


 

TRANSFER YOUR DOMAIN TO VI

To transfer a domain into VI the process is as follows:

.co.uk domains - transfer process

Request your host to change the TAG to VI .
Please email servers@vi.net once this has been completed


.com Domains - transfer process

Request for the domain transfer authorisation code (e.g WH8S887)
Please email servers@vi.net once this has been done and you have the code(s).

 

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