VI-tal Support

At VI we believe that providing excellent service and support for our customers is not just important - it's vital. We've made it central to everything we do, and every service we provide.

VI-tal Support is provided by living, breathing VI People, not machines, and comes as standard for every product, every service and every VI customer. 24/7 premium support is included with our Service Level Agreements.

Our dedication to outstanding customer service goes far beyond our contact center, but we like to get the basics right too. When you call us, you'll speak to a local support. Your call won't be answered by a recorded message and you won't have to navigate a call handling system.


With VI-tal Support you get:

  • our help whenever you need it - our team is here to help and with an SLA agreement, you can reach us day or night, 365 days a year
  • people not machines - all support calls are answered promptly by friendly experts
  • a dedicated technical account manager who knows you and your account
  • fast solutions - engineers are always available to do whatever it takes to solve your problem

Certifications and Accreditations

To add credibility to our promises Virtual Internet has several accreditations and certifications and self imposed standards to ensure that our customers get the highest service standard possible.

ISO 27001 and ISO 9001

Virtual Internet has both the ISO 9001 certification which ensure that we manage our systems and processes to the highest quality standards and the 27001 certification which ensures we meet the British Standards for Information Security.

Criminal Records Bureau Checks

Virtual Internet is one of the only web hosting companies in the country that has a compulsory CRB check for all its technical staff. Our staff will sometimes have access to highly sensitive data and we realize the importance of ensuring that people who have this access are properly vetted to ensure it remains secure.

ITIL and Prince 2

Not only do we have the usual remit of Microsoft, Cisco and Linux certifications, but we also have Prince 2 and ITIL members on our team. Sometimes the migration or implementation of services needs to be carefully project managed and having these skills ensures we are able to deliver.