Virtual Internet

The best infrastructure and processes count for nothing without great people behind it. VI’s success over the past decade has been largely due to the dedicated and creative talents of its committed staff, most of whom have been with us from its conception. The knowledge, experience and commitment of VI’s staff provide the difference between operational efficiency and the service excellence that we deliver to our clients.

At the Support level, VI do not offer a customer services team to channel and filter support issues but direct access to Engineers who can quickly rectify a customers request there and then, by following process and understand the technology and clients environment that they are working on. With VI engineers delivering service 24 hours a day, there is almost always an answer and resolution at hand and a the team committed to keeping Clients’ services ticking at optimal performance.

Personal Account Directors are on hand to service the client with a continuous point of consultation throughout the duration of contract, reviewing solution performance, monitoring data, future growth potential and ensuring that both VI and client are working together in a proficient, productive and professional manner. Most important of all, it’s the personal touch that VI deliver and this is delivered in spades, more over what separates us from most and something we strive for on a daily basis. Our Client feedback and exceptional client referral rates speak volumes.