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VI.NET's instant 24/7 support has enabled us to provide the best service to our customers with 99.99% uptime being key. We have been a customer with VI for over seven years and have always been treated quickly and efficiently, which has been the reason for our long relationship with them and their helpful support staff.
Nick Kernick, Managing Director
Our sales department is open from 9am to 5.30pm.
Our billing department is open from 9am to 5.30pm.
Our technical support department is open 24/7/365.
We will to respond to all points of contact within 24 hours and aim to resolve any issues you have within 7 business days.
If for any reason, we are not meeting your expectations, please do not hesitate to contact us at “support@vi.net”. Your requests will be processed within 7 business days.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at “abuse@uk2group.com ” with as much detail about the abuse. We will investigate your complaint immediately.
