Virtual Internet's VI-tal Support Promise

At VI we believe that providing excellent service and support for our customers is not just important - it's vital. We've made it central to everything we do, and every service we provide.

It's about people and relationships

VI-tal Support is provided by living, breathing VI People, not machines, and comes as standard for every product, every service and every VI customer.

To find out more about Virtual Internet and its committed team, visit our Facebook page.

Dedication to Service

Our dedication to outstanding customer service goes far beyond our contact centre, but we like to get the basics right too. When you call us, you'll speak to a prefessional support desk with a technical account manager who knows your account, and engineers with the knowledge to answer your questions or get working to fix your problem straight away. Your call won't be answered by a recorded message and you won't have to navigate a call handling system.

What VI-tal Support mean to you:

• our help whenever you need it - technical support, 24 hours a day, 365 days a year
• people not machines - all support calls are answered promptly by friendly experts
• a dedicated technical account manager who knows you and your account