VI-tal Support
Providing excellent service and support for our customers is not just important - it's vital
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Providing excellent service and support for our customers is not just important - it's vital
I recently transferred an existing website to one of VI's cloud servers. The switch over was made in the evening and by the next morning I'd received an email from the website owner saying that one of his users had already commented that the site was so much faster. While setting up and testing the new installation I was helped by Luxman, one of VI's hosting support team, not only did he sort any problem out, he also supplied examples of the command lines he had used. This improves my knowledge and enables me to do the job next time. Therefore, I don?t need to pester the support team so often, leaving them more time to assist those who do need their skills. I wish all hosting support teams were as forthcoming and helpful.
Andy Gilbert, Director - routeToWeb Limited
At VI we believe that providing excellent service and support for our customers is not just important - it's vital. We've made it central to everything we do, and every service we provide.
VI-tal Support is provided by living, breathing VI People, not machines, and comes as standard for every product, every service and every VI customer.
To find out more about Virtual Internet and its committed team, visit our Facebook page.
Our dedication to outstanding customer service goes far beyond our contact centre, but we like to get the basics right too. When you call us, you'll speak to a prefessional support desk with a technical account manager who knows your account, and engineers with the knowledge to answer your questions or get working to fix your problem straight away. Your call won't be answered by a recorded message and you won't have to navigate a call handling system.
What VI-tal Support mean to you:
